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Privacy Policy

Last updated: October 29, 2026

This Privacy Policy explains how Epic Auto Repair collects and uses information through epicautorepairs.com, and how our SMS (text message) program works.

Information We Collect

When you request a quote, schedule an appointment, or use the chat on this website, we collect the information you choose to give us, such as your name, phone number, email address, preferred appointment date and time, and details about your vehicle and the service you need.

We also use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and collects information such as the pages you visit and the type of device and browser you use.

How We Use Your Information

We use the information you send us to respond to your request, schedule and perform service on your vehicle, and keep in touch with you about it. Form and chat submissions are delivered to our team by email and text message through service providers that handle them on our behalf. The chat on our website uses an AI service to answer your questions.

SMS Messaging Consent and Disclosure

By providing your phone number and opting in, you agree to receive SMS text messages from Epic Auto Repair regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, up to 8 messages per month, and recurring messages may be sent. Message and data rates may apply. Consent to receive SMS messages is not required as a condition of purchasing any goods or services. You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

Verbal Consent

In some cases, we may obtain your consent to receive SMS messages during a customer service interaction or phone call. When obtaining verbal consent, our representatives will clearly explain:

The purpose of the SMS communications
The expected message frequency
That message and data rates may apply
How to opt out of future messages
That consent to receive SMS messages is not required as a condition of purchasing any goods or services

Verbal Consent Script

“We would like to send you text messages regarding service, appointments, account updates, promotions, or other business-related communications. Message frequency may vary, up to 8 messages per month, and message and data rates may apply. You can opt out at any time by replying STOP to any message or HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS messages is not required as a condition of purchasing any goods or services. Consent to receive SMS messages is separate from any other agreement you may have with us. Do you agree to receive these text messages?”

Confirmation Message

"You have successfully subscribed to receive text messages from Epic Auto Repair. Message frequency may vary, up to 8 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages."

Record Retention

We maintain records of customer consent, including the date, time, and method by which consent was obtained, in accordance with applicable industry standards and regulatory requirements.